1 Order Processing & Fulfillment

Orders are typically processed within 1–3 business days after successful payment confirmation. Business days generally exclude weekends and public holidays.

Promotions, unusually high order volumes, inventory transfers or other unexpected circumstances can extend processing. If we cannot ship within the time promised at purchase, we will provide the delay or cancellation options and refunds required by applicable law.

After your order is handed to the carrier, we will send a shipping confirmation with tracking information when available.

2 Estimated Delivery Time

Delivery may vary based on your destination, dispatch location, carrier, customs inspection, local delivery network, holidays, weather and other disruptions. Orders shipped from a closer warehouse may arrive sooner.

Estimates are not guaranteed arrival dates. A shipment or delivery commitment stated at checkout, and any rights under applicable law, takes precedence over this general estimate.

3 Shipping Fees

For qualifying standard-shipping orders below US$38, the previously published flat shipping charge is US$2.99, unless another rate is disclosed at checkout. Destination restrictions, product-specific rates, promotions and available shipping methods may affect eligibility.

The final shipping charge is shown before you submit payment. If checkout displays another currency, the converted amount may depend on the store's or payment provider's exchange rate.

4 Where We Ship

We offer shipping to destinations supported at checkout. Availability may vary by country, carrier coverage, inventory, customs rules and product-specific import restrictions.

Animal nutritional products, electrical water fountains and other pet accessories may be subject to different rules in different destinations. An item appearing on our website does not mean it can be delivered to every country.

If we cannot fulfill an accepted order to your destination, we will contact you and arrange a cancellation and refund as required.

5 Fulfillment & Shipping Origin

Orders may ship from different warehouses or third-party fulfillment facilities depending on inventory, destination and available logistics routes. Items in one order may arrive in separate parcels, each with its own tracking information.

Dispatch locations and return destinations may differ from our registered business address. Please do not send a return to a business registration address unless our support team expressly provides it as the approved return destination.

6 International Orders, Customs, VAT & Duties

International shipments may be assessed import duties, taxes, VAT, customs processing charges or other amounts under local rules. Charges collected by our store, if any, are disclosed at checkout; charges not collected there may be requested by customs authorities or the carrier, where legally applicable.

Customs processing may affect transit time. We cannot ask customers to import items that are prohibited or otherwise unlawful in their destination.

7 Order Tracking

After dispatch, we will normally email tracking details to the address used at checkout once the carrier makes them available.

Tracking events may take time to appear after dispatch. Carrier estimates and scans can change. If tracking has not progressed for an unusually long period, contact service@dailyjointchew.com with your order and tracking numbers.

8 Shipping Address Changes

Check your name and shipping address carefully before submitting the order. If you notice an error, email service@dailyjointchew.com promptly with your order number and the correction.

We will try to make changes before dispatch, but cannot guarantee an update once an order has entered processing or been handed to the carrier.

9 Incorrect or Undeliverable Addresses

If the address supplied at checkout is incomplete or incorrect, the carrier may be unable to deliver or may return the parcel. Contact us so we can review the available options.

Where permitted by law, an additional delivery charge may apply to a reshipment required because of an incorrect customer-provided address. We will explain any applicable amount before arranging that reshipment.

10 Delayed Shipments

Weather, customs, carrier interruptions, holidays or demand may cause delays. If an order cannot ship within the time promised, we will provide any legally required delay notification and your options to consent to the delay or cancel and obtain a prompt refund.

If a shipment has passed its estimated delivery window, email service@dailyjointchew.com with your order number and the checkout email so we can investigate with the carrier.

11 Lost Packages

If your package appears lost, please contact us. We may investigate its status with the carrier and then arrange an appropriate resolution, such as replacement, reshipment or refund, depending on the circumstances and applicable consumer law.

Nothing in this policy limits non-excludable consumer remedies for goods that do not arrive.

12 Packages Marked Delivered but Not Received

If the tracking status says "Delivered" but you cannot find your parcel, check the delivery location, household members, building reception and the address on your order. Some carrier scans may appear before a parcel is physically available.

If the package remains missing, contact us promptly. We will assist with a carrier inquiry and handle your rights under applicable law; a carrier's delivery scan does not automatically decide your legal entitlement to a remedy.

13 Damaged Packages, Incorrect or Missing Items

If an order arrives damaged, incomplete or incorrect, contact us as soon as reasonably possible. Please include your order number, a short description and photos of the parcel and affected item if available.

For dog soft chews, tell us if a pouch or seal appears compromised. For items such as a fountain, bowl, brush, dental kit or harness, identify the component involved. Do not use an item that appears unsafe or damaged.

Photos help our investigation, but they do not remove rights you hold under applicable consumer law.

14 Returns & Refunds

Returns and refunds are addressed separately in our Return & Refund Policy . Contact support before mailing a return so we can provide appropriate instructions and the applicable return address.

15 Business & Website Information

Our operating company and brand representative are identified for business transparency. Fulfillment and returns may be handled at locations separate from the Company's registered address.

16 Customer Support

For shipping, delivery, tracking or order-related questions, please contact our team and include your order number when possible.