130-Day Money-Back Guarantee

You may request a return or refund within 30 calendar days after your order is delivered. This voluntary guarantee applies to eligible purchases made directly from dailyjointchew.com, including qualifying sale and promotional purchases.

The guarantee covers our dog soft chews and everyday pet-care accessories, subject to the eligibility and return-process provisions below. It supplements, and does not replace, mandatory consumer rights.

2Return Eligibility

To request a return under our 30-day guarantee:

• Contact us within 30 calendar days after delivery.
• Provide your order number or another reasonable proof of purchase from dailyjointchew.com.
• Keep the remaining product, packaging and any included accessory components until we provide the appropriate instructions.
• Tell us which item or items your request concerns.

Opened or partially used dog soft chews and pet accessories may qualify under our voluntary guarantee. Please do not give returned soft chews to another animal or send used food or oral-care items without first following support instructions.

We may review evidence of fraud or misuse of this voluntary offer on a case-by-case basis. This does not restrict legal rights involving faulty, misdescribed or non-conforming goods.

3How to Request a Return

Please contact our team before mailing a return so we can provide the correct destination and instructions. Reaching out to us does not waive any statutory right of withdrawal or other mandatory remedy.

You do not need to provide a reason for a preference-based request under our voluntary guarantee. For a damaged, defective, incorrect or incomplete order, a description and relevant photographs, if available, can help us investigate promptly.

4Return Address

Our registered company address and our return-handling locations may be different. The appropriate address can depend on the order, item and fulfillment location.

After you contact us, we will provide the applicable return address, any reference or authorization number required for routing and practical packaging instructions. Return-handling instructions are not intended to limit rights granted by applicable consumer law.

5Return Shipping Costs

Change-of-mind or preference-based returns

For returns based solely on a change of mind or product preference, you are generally responsible for the cost of shipping the item back, except where applicable law or a specific offer requires otherwise. You may normally choose a suitable carrier; we recommend a trackable service.

Damaged, defective or incorrectly shipped items

If we sent the wrong item or quantity, or the product arrives damaged or defective, please contact us before returning it. When the issue results from our error or shipping damage, we will cover reasonable return shipping costs or arrange an appropriate return method, as required by applicable law.

Depending on the circumstances and your applicable rights, the resolution may include a prepaid label, replacement, refund or another appropriate remedy. We will not require you to pay unreasonable costs to remedy a problem for which we are responsible.

6Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, incomplete or incorrect, please email service@dailyjointchew.com as soon as reasonably possible.

Include your order number, a description and any useful photos. For soft chews, mention broken seals or damaged pouches. For a water fountain, bowl, brush, dental kit or harness, identify any damaged or missing component.

Do not use an item that appears unsafe. We will review the issue and work with you on a remedy; in some cases a physical return will not be necessary. Lack of a photo does not automatically eliminate mandatory rights.

7Refunds

Once we receive and process an applicable return, or approve a refund for which no physical return is required, we will confirm the outcome by email.

Approved refunds are normally issued to the original payment method. After a refund has been issued, it will generally appear in your account within 5–10 business days, depending on your bank, card issuer or payment provider.

Where mandatory law establishes a shorter reimbursement deadline or a different required method, we will comply with that law.

8Original Shipping Charges

For a return solely due to a change of mind or personal preference, the original outbound shipping charge, if any, is generally not refundable under our voluntary guarantee, except where applicable law requires reimbursement.

Where a return arises from our error, mis-shipment, damage or a defective item, we will refund applicable delivery charges where appropriate and in accordance with your statutory rights.

For qualifying EU/EEA or UK statutory withdrawal requests, reimbursement of the standard outbound delivery charge will be handled as required by the applicable rules; any additional cost of a more expensive delivery option may be excluded where lawful.

9Promotional, Sale & Bundle Items

Our 30-day guarantee also covers qualifying items purchased in sales, with coupons, or as part of a promotional or bundle offer, unless an exception was clearly disclosed before purchase and is lawful.

Refunds for a returned item from a multi-item promotion will be calculated in line with the amount actually paid, the offer terms clearly disclosed at purchase and applicable law. We will explain any applicable adjustment before processing the refund.

Mandatory remedies for faulty, damaged or misdescribed goods apply regardless of whether the item was discounted.

10Exchanges & Replacements

If you would prefer an exchange or replacement, contact customer support with the product name and order number. For accessories such as harnesses, include the size where relevant.

Availability, shipping destination and the reason for your request may affect the options we can offer. An exchange or replacement does not remove a refund or other remedy available to you under the 30-day guarantee or mandatory law.

11Order Cancellations

If you wish to cancel an order, please contact service@dailyjointchew.com as soon as possible with your order number.

We will make reasonable efforts to stop fulfillment before dispatch. Once an order has shipped, immediate cancellation may not be operationally possible; you can still request a return after delivery under this policy, without prejudice to any applicable statutory cancellation rights.

Where a cancellation or non-shipment entitles you to a refund under law or the terms of your transaction, that refund will be handled accordingly.

12Late or Missing Refunds

If we have confirmed that a refund was issued but you cannot see it:

1. Check the original payment account and recent transactions.
2. Ask your bank, card issuer or payment provider about pending credits.
3. If the credit has not appeared after the estimated posting window, email service@dailyjointchew.com with your order number and refund confirmation.

Do not send us your full card number, account password or other sensitive payment credentials.

13EU, EEA & UK Consumer Rights

Our 30-Day Money-Back Guarantee is voluntary and is offered in addition to any non-excludable rights that apply to your purchase.

For qualifying EU/EEA distance purchases, consumers generally have a statutory 14-day withdrawal period after receiving goods, subject to applicable exceptions and national rules. For qualifying UK distance purchases, consumers generally have 14 days after receipt to notify the seller of cancellation and a further 14 days to return goods, subject to applicable exceptions.

Some sealed products may be excluded from statutory change-of-mind withdrawal once unsealed where the law's health or hygiene conditions apply. Our voluntary guarantee may provide broader coverage, including for opened or partially used items, as set out above.

Any legally required refund deadline, reimbursement of standard outbound delivery charges, and remedies for faulty, damaged or misdescribed goods remain unaffected. Where a customer's local law provides greater protection, that mandatory protection applies.

14Business Information

Hainan Yunzhen Network Technology Co., Ltd. is the company identified as operating dailyjointchew.com for Healthyze®. Qiu Baodi is the designated Brand Representative; that role is separate from the company's registered legal representative.

15Customer Support

For help with a return, refund, replacement or order, please contact us and include your order number when available.