Healthyze® is a pet-care brand offering dog nutritional soft chews alongside everyday essentials for feeding, hydration, grooming, oral care, and walks. Our goal is to make it easier to explore practical products for the pets you love.

Our current dog soft chew range includes Shine (skin and coat), Gut (digestive support), Guard (everyday immune and nutritional support), Flex (joint and mobility support), Calm (relaxation support), and Advanced Hip & Joint Support. These are product categories, not promises of specific outcomes. Check each product page and the label you receive for its current ingredients and directions.

Our current soft chew range is intended for dogs. Do not give a dog-labeled soft chew to a cat unless the product labeling expressly permits it and your veterinarian considers it appropriate. Selected accessories may be suitable for dogs and cats; check each listing.

Start with your dog’s age, size, dietary needs, activity and the specific purpose stated on the product page. Compare ingredient lists and feeding directions. If your dog has a health condition, takes medication, is pregnant or nursing, or has sensitivities, consult your veterinarian before introducing a nutritional product.

Do not assume that different soft chews are designed to be combined. Ingredients or nutritional amounts may overlap. Compare the actual labels and ask your veterinarian before using multiple products together or changing the recommended amount.

Check the individual product page and, before use, the actual product packaging for the current ingredient list, intended species, feeding directions and cautions. If the listing and item you receive differ materially, contact our team before using it.

No health outcome or disease treatment is guaranteed by our website information. Product descriptions are not a veterinary diagnosis, prescription or substitute for professional care. For symptoms, medication questions or emergencies, contact a veterinarian.

Packaging, color or other non-material presentation details may change. Product images may also be illustrative. The item delivered should match the material specifications and description of what you ordered. If it does not, contact customer support.

Our current accessories are the ComfortWalk Dog Harness, DailySmile Dental Care Kit, EasyGroom Self-Cleaning Brush, FreshFlow Pet Water Fountain and Slow-Feed Stainless Steel Bowl. Check the individual listing for components, materials, dimensions and species suitability.

Follow the size chart on the harness product page and measure your dog as instructed there. A harness should fit securely without restricting comfortable movement. Do not choose a size based on breed name alone; supervise your dog and check the fit before every walk.

Suitability depends on your pet’s coat, skin sensitivity and the brush specifications. Review the listing and use gentle, short sessions without pressing hard or brushing irritated skin. Stop if your pet shows discomfort and ask a professional groomer or veterinarian if unsure.

No. At-home oral care complements, rather than replaces, veterinary dental examinations and treatment. Use only components and toothpaste specifically indicated for the intended animal species; never use human toothpaste unless your veterinarian has explicitly directed you to do so. Introduce brushing gradually.

Follow the instructions supplied with your specific fountain for assembly, water level, filter replacement, power supply and cleaning. Unplug before cleaning and keep electrical connections dry. The fountain does not replace the need for regular access to clean drinking water.

A slow-feeding design may encourage a more measured eating pace for some pets, but it cannot guarantee prevention of choking, bloat or any medical condition. Select the appropriate bowl size and supervise meals. Seek urgent veterinary care if you suspect an emergency.

Use the instructions on each product page or package. In general, wash food- and water-contact components regularly, keep electrical parts dry, and inspect brushes, bowls, harnesses and dental tools for damage. Replace worn or damaged items as appropriate.

Choose the product and variant you want, review your cart, and continue to checkout. Confirm your order quantity, shipping address, total charge and any subscription terms before submitting payment.

The payment methods available to you are displayed at checkout and may vary by location and payment eligibility. We do not ask you to email your complete payment-card information.

Check your billing details and contact your card issuer if needed. You can try another method if one is offered at checkout. If you are unsure whether payment went through, contact us before placing a duplicate order.

After an order is submitted successfully, a confirmation page or email should provide the order details. Check your spam folder if the email does not arrive. Contact us with your checkout email if you need help locating the order.

Contact service@dailyjointchew.com as soon as possible with your order number. We will try to help before fulfillment starts, but changes may no longer be possible after processing or dispatch. Applicable cancellation and return rights remain unaffected.

A recurring purchase applies only if you affirmatively select an available subscription offer. Review the price, billing interval and cancellation instructions shown for that offer. A one-time purchase does not enroll you in a subscription.

Any tax collected by our store and applicable shipping charges should be displayed before you complete payment. International import duties or fees not collected at checkout may be assessed by local authorities or carriers, subject to applicable law.

Under our published Shipping Policy, qualifying standard-shipping orders of US$38 or more receive free standard shipping. For qualifying orders below US$38, the published standard rate is US$2.99 unless a different amount is shown at checkout. Availability and final charges depend on destination and the shipping options offered for your order.

See our Shipping Policy for details.

Our published estimate is generally 1–3 business days after payment confirmation. Weekends, holidays, unusually high volume or verification may extend processing. If we cannot ship within a time promised at purchase, applicable delay and refund rights will be honored.

Our general estimated transit is 10–20 business days after dispatch, in addition to processing time. Timing depends on the destination, warehouse, carrier, customs, holidays and other disruptions. Any specific shipment commitment at checkout and applicable legal rights take precedence.

Shipping destinations are determined by the countries, products and services available at checkout. Animal nutritional products and electrical pet accessories may have destination-specific restrictions. An item shown on our website is not necessarily available for delivery to every country.

Depending on inventory, your order may ship from a fulfillment facility in a different location from our registered business address. If products ship separately, you may receive more than one parcel or tracking number.

Use the link in your shipping confirmation email once tracking is available. If available, you may also use the store’s order-tracking page, or enter your tracking number at 17TRACK, a separate tracking service. Tracking scans may take time to appear.

A gap in carrier scans does not necessarily mean the parcel is lost. If the estimated delivery window has passed or updates have stopped for an unusually long time, email us your order number and any tracking number so we can investigate.

Check the delivery location, household members, building reception and the address on your order. If the parcel remains missing, contact us so we can investigate with the carrier. A tracking scan alone does not automatically determine your rights to a remedy.

Contact us promptly with the order number, a brief description and photos if available. Do not use a product that appears unsafe. We will review the issue and provide the applicable remedy under our policies and consumer law.

Our published Return & Refund Policy offers a voluntary 30-Day Money-Back Guarantee for eligible purchases made directly through dailyjointchew.com. Submit your request within 30 calendar days after delivery. Mandatory rights under applicable consumer law are additional to this guarantee.

Read the complete Return & Refund Policy.

Under the published voluntary guarantee, eligible opened or partially used soft chews and pet accessories may qualify. Retain any remaining product, packaging and components until support provides instructions; do not send used oral-care or food items without first following those instructions.

Email service@dailyjointchew.com with your order number, checkout email and the product concerned. We will explain whether a physical return is needed and supply the correct return instructions. Contacting support does not waive a statutory withdrawal or other mandatory right.

Please request the applicable return destination from customer support. Our registered company address is not automatically a return warehouse; do not mail anything there unless our team expressly directs you to.

For a voluntary, change-of-mind return, the customer generally pays return postage unless applicable law or a specific offer requires otherwise. If an item is damaged, defective or incorrectly shipped due to our error, we will cover reasonable return costs or arrange another appropriate remedy as required by law.

Approved refunds are normally issued to the original payment method. Our published estimate is that the refund will appear within 5–10 business days after issuance, depending on your payment provider. This is a bank-posting estimate, not a reason to delay a legally required refund.

Qualifying sale and promotional purchases are covered under our published 30-day guarantee unless an exception was clearly disclosed before purchase and is lawful. Any adjustment for a returned component of a bundle should reflect the offer terms and the amount actually paid.

Contact us with your order number, product name and the size you need. We will explain the available exchange or replacement options depending on stock and the circumstances. Your applicable refund and consumer rights remain unaffected.

Healthyze® is the consumer-facing pet-care brand. Its online store at dailyjointchew.com is operated by Hainan Yunzhen Network Technology Co., Ltd.

Qiu Baodi is the designated Brand Representative for Healthyze® brand-related matters. This role is separate from the company’s registered legal representative.

Email service@dailyjointchew.com or call +86 13798548124. International calling charges may apply. For order questions, please include your order number.

Visit our Shipping Policy, Return & Refund Policy, Privacy Policy or Terms of Service. Please check that the corresponding pages are published in your store.